TERMS AND CONDITIONS

 

This document governs the General Terms and Conditions applicable to the booking and stay at La Casa de Amparo (hereinafter, “La Casa de Amparo” or “the Accommodation”), located in Asturias, Spain.

The terms “You” or “User” refer to any person or entity accessing La Casa de Amparo’s website or contracting its services.

The use of the booking services implies full and unconditional acceptance of all the terms and conditions set out herein.

 

  1. BOOKING SERVICES

 

La Casa de Amparo offers full-house reservations through:

  • Direct booking on the website with secure credit card payment of 100% of the amount.
  • Booking via external platforms such as Booking.com or Airbnb, under their respective terms and conditions.
  • Reservations made by phone, WhatsApp, or email (in this case, payment can be made by card or bank transfer, with 50% due at the time of booking and the remaining balance before check-in).

 

Booking procedure

  • Upon making a reservation, the user will receive a booking confirmation (via email, WhatsApp, or SMS).
  • The cardholder must be the same person staying at the property. The card may be verified upon arrival.
  • For payments made by bank transfer, the booking will be confirmed once the initial 50% payment has been received in the indicated account, within the period communicated to the user.

 

Booking guarantee

  • The reservation is confirmed and guaranteed once the 50% prepayment has been made.
  • In case of a no-show without prior notice, the total amount of the stay will be charged.

 

  1. CANCELLATIONS AND REFUNDS

Full House

  • Cancellation more than 10 days before 3:00 p.m. on the check-in date: no charge.
  • Cancellation between 10 days and 72 hours before check-in: 50% of the total booking amount will be charged.
  • Cancellation less than 72 hours before check-in or no-show: 100% of the total stay will be charged.

Note: Reservations made under non-refundable rates are subject to their specific conditions and are not eligible for refunds.

 

  1. CHILD POLICY

Guests under 18 years of age must be accompanied by parents, guardians, or authorized adults. Adult identification may be requested at check-in.

 

  1. PRICES
  • Prices are shown at the time of booking and include applicable VAT.
  • Prices are valid only for the period and written confirmation stated in the booking.

 

  1. CHECK-IN / CHECK-OUT 
  • Check-in: from 3:00 p.m. on the day of arrival.
  • Check-out: before 12:00 p.m. on the day of departure.

 

  1. HOUSE RULES
  • The house is rented as a whole.
  • Pets are not allowed.
  • Smoking is strictly prohibited indoors.
  • Any damage or loss during the stay will be charged to the guest.
  • The kitchen, barbecue, and other facilities must be used as instructed and with respect for the neighbors.
  • La Casa de Amparo is not responsible for accidents, illnesses, or loss of personal belongings.

 

  1. SERVICE MODIFICATIONS

La Casa de Amparo reserves the right to modify its services or terms of use at any time, without prior notice, to improve service quality.

 

  1. DATA PROTECTION
  • The personal data provided will be used solely to manage bookings and communications related to the stay.
  • For inquiries or withdrawal of consent, please contact: info@lacasadeamparo.es
  • Data will be kept for the duration of the contractual relationship and any subsequent statutory limitation periods.
  • You may consult our Privacy Policy at the following link.

 

  1. USE OF THE WEBSITE
  • The user agrees to use the website in a lawful, ethical, and responsible manner.
  • Reproduction, distribution, or modification of the website’s contents without express authorization is prohibited.

 

  1. DISCLAIMER OF LIABILITY

La Casa de Amparo shall not be held liable for damages, losses, or accidents occurring during the stay, except for those directly attributable to the accommodation.

If the accommodation is unable to provide the stay due to circumstances beyond its control, the total amount paid will be refunded.

 

  1. APPLICABLE LAW AND JURISDICTION

These terms are governed by Spanish law. Any dispute shall be submitted to the competent courts of Asturias, unless consumer protection laws establish another jurisdiction.